Telephone Sales Mastery 

The Telephone Sales Mastery workshop is a fully customized, best practice selling skills for every step of your sales call. Inbound and Outbound programs available.

Telephone Sales Mastery Skills

• It's all about the Connection!
• Mastering all Non-Verbals
• Attention-grabbing Call Openings
• Creating immediate client engagement
• Overcoming Initial Objections (outbound calling) like "We already have a vendor."
• Finding multiple hidden Needs 
• Value-rich product offers
• Closing assertively & client-friendly
• Responses for all Late-Call Objections

TSM Inbound Full Course-Details/Pricing

TSM Outbound Full Course-Details/Pricing

All New Sales Webinars & Pricing

World Class Floor-Coaching

Call Center Floor Management

Call Center Floor Management is a one-of-a-kind program that equips Supervisors to achieve best-in-class results through consistent, daily floor-coaching.

Major CCFM Elements

• A comprehensive set of floor-coaching skills that transform your entire center!
• Reinforce agent strengths and eliminate skill deficiencies with positive, accountable coaching
• Improve agent performance every day - no more waiting for weekly one-on-ones
• Making the coaching stick through stronger agent accountability
• Fixes for dysfunctional agent behavior (adherence, resistance to coaching, etc.)

CCFM Details and Pricing

All New Management Webinars & Pricing

Superior Service: Mastering the Customer Experience

The Superior Service workshop introduces a proactive style of service that captures the attention and the heart of each caller.  

Superior Service Results

• Fully customized, best practice skills for every step of the call
• The Client Connection will be the priority
• Much better listening and directing the dialogue
• Recognizing and preventing client anger (before they become irate)
• Reduced Handle time with higher Client Satisfaction (it's true!)
• Single-Call and Issue Resolution best practices
• Significantly improved Customer Experience

Superior Service Details & Pricing

All New Service Webinars & Pricing