Live Webinar Series

"Words Matter! Mo Bellio gets that and always has when it comes to teaching great client experiences and sales. Great content - love the continued focus on leader communication and coaching too. I carry some of those very concepts with me still today."

"Great content Mo! I know my teams have always benefited from your courses and training.  You’ve made a huge difference with our performance in our sales and service departments for years!"

"Erica and the rest of CCTS have become an integral part of our sales team. Her dedication to understanding our business and customers made the training she provided extremely applicable. She's been great in dealing with salespeople of all experience levels, from the seasoned vet to the first-time rep. Thank you, Erica and CCTS, for all that you do and for being part of the Diadem Team!"

"Really good content Mo, your learnings were always amazing… excited to see the new stuff whenever CCTS introduces it."

"Love this content! Your trainings have taught our team so much!"

"I was recently certified to coach Call Center Floor Management from CCTS and could not be more proud. In 20 years of leadership and leadership coaching, I've never come across a better program for call center managers. The magic of CCFM is in the sheer simplicity and efficiency. Call center managers are generally over-worked and under-experienced, and CCFM gives them simple tools to make the most of their limited time. Without question the best program I've come across."

"I had the privilege of working with Mo during his Leadership and “Igniting Sales Performance” workshops a few years ago (I was a Quality Supervisor). His trainings were transformational to how our teams had done our sales approaches from that point on. He also changed the way I deliver my own leadership style, to which I carry these skills with me to this day (e.g., positive reinforcements, formative feedback and two-minute-on-the-fly coaching)."

"Mo, you are one of the best!  I was privileged to attend many of your Coach-the-Coach sessions and you are a consummate professional!  Wishing you continued success!"

"The team at Heartland Credit Union appreciates the collaborative approach you provided in our training content creation. You took the time to work with multiple stakeholders, to get a true sense of who we are and the deliverables we wanted from the training. The end product was a customized training track that covered supervisor training, front-line training, skills practice and train the trainer. Attendees were engaged throughout the training and were able to easily relate it to their work. WIN – WIN!!"

"Have always loved your work, Mo. Exciting you are still putting great content out here for us to take advantage of."

"As always, Mo, your content and skills are always first class, and we have benefited from your training for years!"

"Mo Bellio and his team always have great skills, techniques and tips to help drive the right sales behaviors! And your new webinars sound like great options to leverage"

"Mo is truly a one of a kind person in every capacity! On a personal level, he is the most genuine, engaging, and warm person you could ever hope to meet. He exudes a positive energy and brightens every group he is a part of. On a professional level, he is knowledgeable, talented, motivating, hardworking and insightful. Working with Mo on our sales techniques has been transformative in the best way imaginable. He has helped me maximize my positive qualities, unlock ones that I never knew existed and has led me to more than double the sales I had made prior to his coaching. I am grateful for his help in my own work and I know that he could unlock great potential for anyone who is lucky enough to work with him!!!"

"Mo did an outstanding job helping the Client Support Team improve their soft skills! He and his team were super helpful every step of the way - from reviewing client interactions to understanding trends all the way through the launch of live training sessions with 100+ teammates! Mo embeds his knowledge on Soft Skills, Angry User, and Emerging Leader training into the fabric of his training workshops.  He also demonstrates his knowledge from his years of call center work experience, and this resonates well with our colleagues, and also our customers! We couldn’t ask for a more knowledgeable, engaged, and professional business partner. Thank you Mo and CCTS!"

"Erica from Call Center Training Solutions is highly motivated and driven to achieve desired results. Tasks were completed earlier than proposed and even exceeded expectations, which is rare! We worked on call flow development, call scoring & metrics, process improvement, quality assurance and training during our time working together. The team we coached outperformed others month after month. When you have the opportunity to work with Erica, you will see her dedication to her craft and to achieving your company's goals!"

"We have engaged Mo and his team on several occasions to train our reps and floor management. His training content and delivery skills are incredibly effective. Training was topically spot on, fully customized, and with engaging delivery Mo would hold the attention and minds of his audience and affect change. Follow up support and long-term consulting really helped reinforce the messages and sustain success.

I would highly recommend engaging Mo and his group to assist in development opportunities in any call center."

"Worked with Mo Bellio and his team for years and his content has always been instrumental to our success. This training and their fantastic coaching are bound to make you successful."

"Great insights always, Mo. Really appreciated the opportunity to work with you to optimize call center conversations across a couple of organizations in the past few years.  I look forward to doing it again!"

"In our partnership, Mo brought a level of positivity to every conversation that completely energized our sales team. He facilitated a course for our team that was not only highly informational and full of great, customized content, but interactive and collaborative. The resources he prepared for us several years ago are used to this day and we appreciate his professionalism every step of the way. Thank you, Mo!"

"These are tough times to sell, so the skills you taught couldn’t have been timelier. Thank you again for helping turn our team into a selling machine!"

"It was nice to finally get some training that helped me diversify my coaching methods, to be effective with different types of sales styles, ability and the sales people themselves. Thanks CCTS!!!"

"The guidance and knowledge provided by CCTS has transformed our sales people into a powerful, passionate team! Our sales have increased by over 300% in the last six months!"

"CCTS provided us with a structured and effective coaching formula that we use on a daily basis, and it's adaptable to any new campaigns and situations we run into. Highly recommended for your teams."

"CCTS really knows contact center environments, whether inbound or outbound. I value CCTS as a business partner. They definitely are invested in my success."

"This was the most informative training I’ve ever attended!  I’ve shared many of the coaching techniques with the other sales managers, and we’ve seen some pretty incredible results."

"I had the pleasure of working with Mo to improve our Service process and delivery. His positive attitude and engaging approach made the experience enjoyable for all. He has a very interactive style which makes his coaching memorable. If you are looking to improve your service or just looking to refresh and re-engage your team, Mo will deliver a personalized plan that will fit your organizations needs."

"I have known and experienced Mo's passion and experience for extraordinary customer service excellence while at Amazon. Mo is a constant professional that has a superior grasp of what it takes to support customers in-person and through inbound/outbound support (contact centers). Because of his strong commitment, delivery results, integrity and overall walk-the-walk of the "Call Center Training Solutions" practices and principles, I contracted Mo to deliver the "Floor Management Training" for two of our global contact centers (US and Europe). End result, he exceeded our expectations!  We realized a 25% increase in productivity, 4% increase in first call resolution and a 10% increase in quality. Throughout the training and even post-training, Mo consistently checked-in on the teams he trained to continue coaching and empowering them. I can recommend without any doubt in my mind that if you have a contact center anywhere in the world that you must bring the 'Call Center Training Solutions' to your people (agents/leaders) as your customer experience will never be the same... you will hear the call of consistent extraordinary experiences!!!"

"Mo definitely knows the key to success and how to put it together into a training package so not only agents excel but also their leaders. I wish I had this information years ago!"

"Mo is a very high-energy person who easily translates written training to every-day situations. Mo's ability to connect with his audience is a huge asset. I highly recommend Mo Bellio."

"I've hired Mo several times to provide training for trainers and for my Contact Center to teach floor coaching to the Supervisors. I find Mo to be very easy to work with. He really knows contact center environments, whether inbound or outbound, and understands the pace of business. For his instructor training, Mo absolutely models what he teaches and produces high quality work. I value him as a business partner because he focuses on building long-term, sustainable relationships with clients. He is invested in my success!"

"Mo's training and coaching skill development is as relevant today as it was when we hired him. His programs are part of the foundational curriculum for new hire training we give to reps and first-time supervisors. It's important when conducting behavior-based skill training that the instructor create a safe, fun, endorsing environment for the adult learners to practice. Mo does a terrific job at this."

"Mo and his amazing team always have insightful tips that can be leveraged in many sales environments. Great work!"