Many training initiatives fail to meet the goals of improved performance and increased metrics. At Call Center Training Solutions, we build in long-term Ongoing Support in many forms like Call Listening, Leader Coaching and many other activities to make sure a) the training sticks, and b) the new skills change behavior and improve performance and results. Join Erica and Mo from CCTS as they discuss this important training feature and the ways that CCTS carries this out successfully for clients.